Shipping & Returns
ORDER PROCESSING & SHIPPING
Orders are processed Monday to Friday, 9am–4pm AEST. We do not process orders on weekends or public holidays. All orders are dispatched from our Melbourne distribution hub.
Where stock is available in our warehouse, orders will be dispatched within 48 business hours of placement via the shipping method selected at checkout.
In some cases items may need to be sourced from our Oakleigh East store, which may add a further 48 business hours to your dispatch time.
Standard Delivery
Local and metro deliveries: 2–3 business days
All other Australian destinations: 3–5 business days
Express Post
Next business day to Melbourne CBD and most metro areas. Most other destinations: 2 business days.
Check if your postcode is included in the Australia Post Next Business Day network at australiapost.com.au.
Please note: Selecting Express Post means your order will be sent via Express Post once it is ready for dispatch — it does not guarantee same-day dispatch.
Orders Over 20kg
If your Express Post order exceeds 20kg, we will contact you to arrange an alternative carrier.
RETURNS
If you are not satisfied with your purchase for any reason, you may return it within 30 days of the invoice date, provided the item is in its original condition with tags attached. We will refund the purchase price using your original payment method.
Please note: Items marked as Clearance are eligible for exchange only and cannot be returned for a refund.
Nothing in this policy limits your rights under the Australian Consumer Law.
To return an item, complete the returns form included with your order and send it along with the item(s) to:
Inspire Apparel Online Returns
27 Legacy Road
Epping VIC 3076
This is a distribution address only — not a retail location.
If you no longer have your returns form, you can download a new copy here.
Refunds may take a few business days to appear depending on your bank or payment provider.
EXCHANGES
To exchange an item, complete the returns form indicating what you would like in exchange (e.g. a different size or colour) and send it with the item(s) to the address above.
The cost of returning the item to us is at your expense. We will cover the postage to send your replacement item back to you.
If the replacement item is of equal value, we will dispatch it as soon as we receive your return. If there is a difference in value, we will contact you to arrange payment or issue a partial refund.
Please allow up to 10 business days for an exchange to be processed.
CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible. If your order has not yet been dispatched, we will cancel it and process a full refund. If your order has already been dispatched, please follow the returns process above once you receive it.
WARRANTIES
If you believe an item is faulty or covered under warranty, please contact us at customer.service@scoutshop.com.au with details of the issue and your order number. Our customer service team will advise you on how to proceed.
CLICK & COLLECT
Click & Collect orders must be collected within 7 business days. Orders not collected within this timeframe will be cancelled and refunded via the original payment method.